AMBULANCE > PRODUCTS
EnRoute Emergency Systems offers a fast, comprehensive, and reliable Ambulance Computer-aided Dispatch (CAD) system. With our CAD systems, your agency has the tools it needs to respond quicker and better prepared. Click on the links below to learn how our EnRoute Ambulance products can help your agency WIN THE RACE AGAINST TIME®.
EnRoute Ambulance CAD
The EnRoute Ambulance CAD system quickly and efficiently dispatches appropriate units with critical information needed to properly handle any situation. It provides the tools to help WIN THE RACE AGAINST TIME®.
Overview
Immediate response, safety, better decision-making, and reliability depend on the timely and secure communication of accurate information. Available on Unix and Window servers, the EnRoute Ambulance Computer-aided Dispatch (CAD) products are specifically designed to facilitate quick response to incoming calls, rapid dispatch of required units, and complete documentation of incidents.
The CAD application is designed to assist the dispatchers with up-to-the second system status displays, summarizing the calls being worked, unit assignments, and real-time demand analysis. Color-coded system status information and message alerts provide high-visibility information summaries. Statuses are coded to match the unit status colors elsewhere in the system for cross-referencing.
Dispatchers can select displays or CAD functions using the mouse or by entering simple commands at the Status Bar. Status displays are configurable for each dispatcher with administrative overrides.
The Status Bar provides a snapshot of the current system status, using icons and text to alert the dispatcher to new messages and new memos from other CAD users.
Key Features
- Standard operating procedure screens can be tied to call type or location.
- Count down and contract timers.
- Unit and call equipment requirements.
- Unit recommendation by type for given situations and areas.
- Response time parameters by area.
- Medical information.
- Drag-and-drop call scheduling and dispatching.
- Command line entry on key commands for quick formless updates.
- Call morphing for return trips.
- Caution flags.
- Customizable new call and summary screens.
- Hospital divert.
- Optional mapping into new call entry and active call details screens.
- Interactive calendar client scheduling.
- Prior call and unit history.
- Trip schedules can be displayed based on times or pre-assigned units for zones and/or vehicle type.
- Use of different colors and symbols to differentiate call status and priorities.
Integration Options
EnRoute Ambulance CAD systems are fully integrated to provide interfaces with other records and CAD systems, E911 inbound systems, AVL, a range of mapping solutions, Priority Dispatch Corporation's ProQA software, Bradshaw Consulting Services' MARVLIS System Status and Demand Monitoring, mobile data computers, alphanumeric paging, and interfaces between billing systems, etc.
Dynamic New Call Entry Screens
You may design your own New Call entry screens. Based upon certain field values, additional screens may be displayed for associated details. A default emergency and non-emergency screen can be set up and accessed with standard command prompts.
New Call entry screens set up for specialized use are accessed with command prompts defined by your administrator. A calltaker may switch between emergency and non-emergency calls in the middle of a call if the priority or nature of the call changes, morphing data from original screen into the new format.
Key Benefits
- Simplifies and accelerates response to emergency or time-critical situations.
- Places critical, time-sensitive information directly into hands of field personnel.
- Allows graphical display forms, status keys, and inquiry forms to be completely customized (site-specific).
- Aids in personnel safety and awareness by keeping all participating units informed.
- Maximizes personnel and productivity by providing intelligent unit recommendations based on resources, skill requirements, priority, call nature, location, historic data, and/or special equipment requirements.
- Eliminates redundant data entry between integrated systems.
- Permits security to be set up at various levels to allow personnel to take control without sacrificing data integrity.
- Promotes customer service by enabling design of calltaker forms to meet priority client specifications.
EnRoute Ambulance Mobile
The EnRoute Ambulance Mobile application is a high-performance wireless mobile computing solution. It provides you with information to help WIN THE RACE AGAINST TIME®.
Overview
The EnRoute Mobile application works together with EnRoute Computer-aided Dispatch (CAD) as well as other CAD systems to ensure response personnel have critical time-sensitive information. Whether you employ a public or private radio network, field personnel can receive incident information, update statuses, download images, and view maps - all from a mobile data computer via silent dispatch.
EnRoute Mobile provides CAD functionality, including access to incident information, updated situation notes, and the ability to update incident and unit status. It pays special attention to ease of operation, and operations are single-hand keyboard accessible. Each function key may be programmed to perform a specific task.
Graphical display forms, status keys, inquiry forms, and short-cut keys are site-specific. Built-in security allows administrators full control of system capabilities. Caution flag buttons provide information such as caution notes, emergency contact(s) information, approach instructions, and/or special equipment requirements.
Key Features
- Messaging - field unit to field unit or field unit to CAD - CAD to field unit
- Message queue management with ability to save to message folders
- Easy-to-read HTML message format
- Integrated GIS, AVL, and routing options
- Day and night color schemes
- Built-in security
- High, low resolution mode
- Big button screen
- Emergency message key
- Restricted Internet browser for web-based hospital divert
- Touch screen designed
- Customized wave-file for incoming messages
- Field-initiated incidents
- Automated field unit software updates.
Key Benefits
- Simplifies and accelerates response to emergency or time-critical situations.
- Enhances safety with access to diagrams of major facilities that show location of hazmat materials, building navigation information, etc. that could make the difference in the response outcome.
- Reduces the dependency on dispatch by enabling field officers to perform status changes and obtain incident information.
- Enables silent dispatch to decrease radio traffic from the dispatch center.
- Provides visual representation of all units to enhance the strategic awareness and placement of resources.
- Improves communication by reducing verbal dispatch errors.
EnRoute Ambulance I-STATUS
The EnRoute Ambulance I-STATUS (Intranet Status Account) application quickly displays current call information in an easy-to-evaluate graphical format. It provides you with information to help WIN THE RACE AGAINST TIME®.
Overview
The EnRoute Ambulance I-STATUS application integrates with the EnRoute Ambulance Computer-aided Dispatch (CAD) system, providing real-time web access via Internet Explorer to current call status information and available resources. With this dynamic technology, key personnel can monitor operational status and activity at anytime without being in the communications center. Both active and historical CAD data may be viewed.
Security can be tailored to your agency's requirements at various levels, allowing personnel to take control without sacrificing data integrity. User access to filtered information is controlled through a profile table, and access can be restricted at the server and/or user level.
User profiles are defined to your specifications for exact control over which areas within the application may be viewed. Further restrictions can be placed on notes and other sensitive data to ensure exclusion from public access.
The Active Ambulance Calls screen displays the active calls and related information, such as run number, the time that the call was received, location of the call, client information, and the nature of the call. The unit assigned to each call and its current status are also displayed.
If the call is at a multi-address (e.g., apartment complex), the Building Name, Lot, and/or Apartment Number are displayed in the Building field when viewing call details.
Clicking on a Location on the Active Ambulance Calls screen displays more details. Additional information includes items such as callback telephone number, code, priority, response area, patient condition and information, map page, cross streets, transport to location, call times, unit stats, and notes of the call.
Key Features
- Access to current and historic CAD activity without access to CAD
- Access to menu items selected by profile
- Option to exclude cancelled calls from select list
- Data access can be restricted by patient condition code, zone, or init by
- Alphanumeric paging capabilities are available with EnRoute CAD paging
- Remote entry of non-emergency new calls
- Data stored on SQL server on your own network and firewall access
- Access to your Intranet or Internet for public access information as permitted by your agency
- Day and night mode style sheet definitions
- Drop-down/roll-over menu navigation
- Access available on hand-held devices supporting Internet Explorer
- User-definable new call delay for public access
Key Benefits
- Retrieves specific individual or group data with flexible selection criteria and drill-down capabilities.
- Reduces cost of connection database licenses by allowing authorized personnel unlimited access.
- Provides maximum flexibility to monitor activity from anywhere with Internet Explorer access.
- Facilitates restrictive access through profiles to satisfy the requirements for remote facility access to information.
- Enables data access delays to assist emergency responders in arriving before public reporting personnel.
EnRoute Mapping
The EnRoute Mapping application provides integrated mapping and routing solutions for computer-aided dispatch (CAD), mobile data computing (MDC), and records analysis systems. It provides you with the information to help WIN THE RACE AGAINST TIME®.
Overview
Dependent on the geofile information provided, operational functions include the display of multiple layers of information from law enforcement, fire/EMS, and private ambulance zones (e.g., hydrant layers, alarm response data).
Upon assignment of a unit to an incident, CAD sends updated incident and unit information to all map stations. The map can be centered on an address, a location, or current incident. Each user can set the default scale.
Incidents and runs are indicated on the map by icons representing type of call (burglary, house fire, heart attack, accident, etc.). Units are colorized to match the status colors on the dispatcher's Unit Status or activity screens. Icons also represent areas such as hospitals and hazard locations. A set of icons are provided, but user-defined icons can be added.
Key Features
- Follow Me window - allows you to focus on and track a unit. It can be displayed in a secondary window, adding a map icon to the end of the Icon Bar for focus control. Multiple-map display features allow you to change focus between maps as needed.
- Playback feature - works in conjunction with AVL and is used to define, display, and save the movements of a particular unit or time span for historic review.
- Hot links - utilizes user-definable connections that access documents or Internet/Intranet links (e.g., building plans, campus layout, links to Internet map sites showing location of hazmat materials, landmarks, state sex offenders, etc.).
- Prior Calls search within CAD - displays on the map to show activity by type of call, call area, for specific units, group of units, high crime areas, bad intersections, etc.
Self-initiated events generated from EnRoute Mobile (e.g., traffic stops, on scene, en route, administrative) update the map display as responders in the field enter call activity into the CAD system.
Map Dispatch involves selecting a location from the map and sending the call to CAD. Address is identified by clicking on a location or drawing a user-defined radius around a point, and then making a selection from a street segment list.
Toolbar and Options
The Toolbar consists of frequently used features that can be accessible via a click of the mouse, based on site-specific setup. Various toolbar options can also be accessed via CAD Command Line, Right-Click Menu, and/or from Menu options.
The Command Line entry provides zooming and panning information from the CAD keyboard.
The Right-click menu consists of frequently used features for an application, such as change view, find place, geocode, identify, pan, routing, zooming in and out, etc.
Menu options include:
- File - sets up default positions, map window, or a follow-me map window on a unit within a smaller viewing area.
- Edit - sets up and modifies play back option (available with AVL only).
- Tools - used to check the status (tallies unrestricted active or waiting call by type of service), find or identify places (x/y, available layer, etc.), calculate distance between points, or obtain information on a call or unit.
- Display - controls event types and layers for view by type of service or nature; views or tracks 911 activity (with or without ellipsis shading for cell tower uncertainty); and visualizes recommended routes.
Routing and Street Closure Module
Mapping and routing capabilities, along with AVL, offer visual representation that will help expedite response to the incident. When a unit is assigned to an incident, a map-generated recommended route will display between each unit responding to the incident and incident icon. The detailed routing recommendations with turn-by-turn text directions consider street closures and barriers that have been set up on the map.
Key Benefits
- Reduces guesswork and improves response times by adjusting routing recommendations based on road network, construction, and directionals.
- Helps dispatch and field personnel expedite response to the incident location and quickly make adjustments for enhanced strategic allocation of resources via visual displays.
- Enables access to diagrams of major facilities that show ingress, egress, and navigation information, as well as location of hazmat materials which could be the time-saving difference in the outcome of a response.
- Allows dispatchers to monitor more than one activity via multiple map windows.
